E-commerce Growth & Operations Manager | 8+ Years Scaling Brands on Amazon, Shopify, Walmart, and eBay
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48 talents found
E-commerce Growth & Operations Manager | 8+ Years Scaling Brands on Amazon, Shopify, Walmart, and eBay
$10 – $18 / hr
Results-driven E-commerce Growth & Operations Manager with over 8 years of experience scaling brands across major online marketplaces. Proven ability to manage end-to-end operations, optimize listings, and drive growth through strategic planning and data-driven decisions. Adept at leading cross-functional teams and developing efficient workflows to enhance scalability and profitability.
E-commerce Product Listing & Operations Specialist | 3+ Years Experience in Product Research, Sourcing, and Marketplace Management
$6 – $12 / hr
View ProfileHighly organized and detail-oriented E-commerce Product Listing & Operations Specialist with over three years of experience. Proven ability to manage high-volume workloads, optimize workflows, and ensure accurate product listings across multiple platforms. Seeking to leverage expertise in product research, sourcing, and marketplace management to drive efficiency and growth.
Customer Service Professional | E-Commerce Virtual Assistant
$4 – $8 / hr
View ProfileBusinesses run more efficiently when their operations are organized, their product data is accurate, and their day-to-day processes are managed consistently. That's where I can help. I specialize in supporting e-commerce and administrative operations by managing product listings, maintaining organized catalogs, updating inventory, conducting research, and handling the operational tasks that keep businesses running behind the scenes. My background in customer service and research has given me experience working with large amounts of information, solving problems, and maintaining accuracy in fast-paced environments. I am continuously expanding my expertise through hands-on portfolio projects focused on Shopify, Amazon Seller Central workflows, product information management, and marketplace operations while staying current with modern e-commerce tools and AI-powered workflows. Whether you need help organizing your product catalog, maintaining your online store, streamlining administrative processes, or managing operational tasks, my goal is to provide reliable support that allows you to focus on growing your business.
Customer Support Professional | Shopify & E-commerce Operations Specialist
$6 – $10 / hr
View ProfileHighly organized and detail-oriented customer support professional with experience in remote operations, e-commerce platforms, and project coordination. Proven ability to manage customer inquiries, process orders, and maintain accurate records across various systems. Seeking to leverage strong administrative and technical skills to contribute to efficient operations.
Customer Service Manager | 15+ Years E-commerce, Real Estate & Appointment Setting Expertise
$7 – $18 / hr
View ProfileHighly accomplished Customer Service Manager with over 15 years of experience in e-commerce, real estate, and appointment setting. Proven ability to lead teams, drive revenue, and enhance customer satisfaction through effective communication and process improvement. Seeking to leverage extensive expertise in customer support and sales to contribute to a dynamic organization.
Customer Service Specialist | 15+ Years Experience in Global E-commerce & BPO Support
$7 – $10 / hr
View ProfileExperienced in eCommerce customer support and administrative operations with strong hands-on knowledge of leading CRM, helpdesk, and order management platforms. Skilled in handling high-volume customer interactions, resolving complex order issues, and maintaining efficient backend workflows. Core Tools & Platforms: Gorgias, Shopify, ShipStation, Loop Returns, Fulfil.io, Zendesk, Salesforce Customer Support & Operations: Email Handling, Chat Support, Ticket Management, Order Management, Customer Issue Resolution, Refunds & Returns Processing Administrative & Productivity Tools: Microsoft Office (Word, Excel, Outlook), Google Workspace (Gmail, Sheets, Docs) Additional Strengths: Administrative Tasks, Data Entry, Workflow Coordination, Attention to Detail, Time Management, and Multitasking in fast-paced environments
Customer Support Leader | 7+ Years E-commerce & Remote Operations Experience
$10 – $20 / hr
View ProfileHighly experienced Customer Support Leader with over 7 years in e-commerce and remote operations. Proven ability to manage teams, enhance customer satisfaction, and optimize fulfillment workflows. Possesses a strong background in Zendesk, NetSuite, and Magento, with working knowledge of Shopify.
General Virtual Assistant/Executive Virtual Assistant/ Shopify/Gorgias Virtual Assistants
$10 – $18 / hr
View ProfileI’m known for being reliable, detail-oriented, calm under pressure, and focused on creating positive customer experiences. I’m comfortable handling high-volume workloads while maintaining professionalism, empathy, and accuracy.
E-commerce Catalog & Marketplace Manager | 5+ Years Furniture & Apparel Brands
$6 – $12 / hr
View ProfileExperienced E-commerce Catalog & Marketplace Manager with a proven track record of scaling furniture and apparel brands across major US marketplaces. Skilled in full-lifecycle product management, marketplace optimization, and SEO strategy, I leverage data-driven insights and AI-powered tools to enhance product visibility, streamline operations, and drive profitability.
Versatile Virtual Assistant | E-commerce, Customer Service, and Administrative Support
$5 – $20 / hr
View ProfileI am a passionate and skilled Virtual Assistant dedicated to providing exceptional support and organization in virtual environments. With a knack for managing diverse tasks and a strong understanding of e-commerce and customer service, I thrive in helping businesses operate smoothly. I am eager to leverage my tech-savvy experience and communication skills to deliver outstanding results and contribute to the success of my partner clients.
Shopify VA | Gorgias + Klaviyo | 5 Years
$3 – $10 / hr
View ProfileLorraine — Shopify VA for 5 years. My last 2 clients were a supplement brand and a home decor DTC. I handle product uploads, bundle setup, discount codes, and collaborate with the designer on theme updates.
Customer Service Professional & Licensed Teacher | 9+ Years Experience in E-commerce Support, Technical Troubleshooting, and Education
$8 – $18 / hr
View ProfileA dedicated Customer Service Professional and Licensed Teacher with over 9 years of experience in facilitating technical, billing, and retail solutions. I possess a strong background in Omni-channel Support, with a focus on resolving complex inquiries for international E-commerce brands. My approach centers on providing transparent, empathetic, and thorough support to ensure a positive customer journey.
Analyst | AI/LLM Practice | Customer Support & Credentialing Specialist
$500 – $600 / hr
View ProfileHighly skilled professional with extensive experience in customer support, credentialing, and AI/LLM data analysis within fast-paced environments. Proven ability to manage tasks efficiently, resolve complex customer issues, and collaborate effectively with teams to achieve operational goals. Seeking to leverage analytical and problem-solving skills in a challenging role.
Virtual Assistant | Operations & Logistics Support | Data Entry & Catalog Management
$6 – $12 / hr
View ProfileHighly organized and detail-oriented Virtual Assistant with extensive experience in operations, logistics, and data management. Proven ability to streamline processes, ensure accuracy in documentation, and support cross-functional teams to achieve operational efficiency. Adept at utilizing various software and tools to manage tasks, track shipments, and maintain comprehensive records.
Customer Service Representative | 7+ Years Experience in Support, Team Leadership, and Billing
$10 – $18 / hr
View ProfileHighly motivated and adaptable customer service professional with over 7 years of experience in diverse support roles. Proven ability to manage high volumes of customer interactions across chat, email, and phone, consistently ensuring positive experiences and efficient issue resolution. Seeking to leverage strong communication, problem-solving, and leadership skills to contribute to a dynamic team.
Administrative and Customer Service Professional | 6+ Years Experience in Banking, Customer Service, and Remote Sales
$5 – $10 / hr
View ProfileI support clients through customer service, administrative coordination, scheduling, follow-ups, and CRM updates while ensuring organized and professional communication. I have experience in customer experience support with one of the world’s leading airlines, administrative operations in banking, and remote sales support. I work efficiently in remote environments using tools such as Microsoft Office, Google Workspace, CRM systems, LinkedIn, calendar management platforms, Microsoft Teams, and Zoom. I bring value by helping clients stay organized and focused on higher-priority tasks while ensuring smooth day-to-day operations. I am also open to continuous growth and learning to further develop my skills and contribute more effectively.
Customer Support Specialist | Team Lead | E-commerce & Sales Experience
$10 – $18 / hr
View ProfileExperienced professional with a background in customer support, sales, and team leadership, specializing in e-commerce and order management. Proven ability to oversee KPIs, monitor performance, and ensure adherence to service level agreements. Seeking to leverage extensive customer service and sales expertise to drive customer satisfaction and achieve business objectives.
Customer Service & eCommerce Specialist | 5+ Years Experience in Support & Order Fulfillment
$8 – $10 / hr
View ProfileAs a highly skilled Customer Service Representative, I bring extensive experience in eCommerce support, including resolving high volumes of customer inquiries, managing refunds/chargebacks via Stripe & PayPal, and optimizing order processing. My proven ability to drive sales through upselling and coordinate effectively with couriers makes me a valuable asset for any team seeking immediate support. Available full-time.
Customer Service VA | E-commerce Support | Admin Assistant with 6+ Years Experience
$5 – $8 / hr
View ProfileHighly skilled Customer Service Virtual Assistant with over 6 years of experience in US-based e-commerce and financial accounts. Proven ability to manage high-volume inquiries, resolve complex issues, and maintain exceptional QA scores. Adept at utilizing various CRM systems and communication platforms to deliver efficient and accurate customer support.
Freelancer | Virtual Assistant | Web & Tech Specialist with Expertise in Web Development and Social Media Management
$10 – $18 / hr
View ProfileA versatile and results-driven freelancer with extensive experience in executive virtual assistance, social media management, and web development. I leverage strong technical skills and creative problem-solving to deliver efficient, high-quality solutions for clients.
General Virtual Assistant | 3+ Years Experience in Product Research & Customer Service
$10 – $18 / hr
View ProfileHighly organized and detail-oriented professional with over three years of experience providing comprehensive virtual assistance across various industries. Proven ability to manage schedules, handle email communication, conduct thorough research, and support project management with a strong commitment to confidentiality and excellent communication skills.
Graphic Designer | Adobe Creative Suite Expert | Marketing & Layout Specialist
$6 – $12 / hr
View ProfileA creative and adaptable Graphic Designer with a strong foundation in visual communication and a passion for bringing ideas to life. Eager to leverage a diverse skill set in design, editing, and marketing to contribute to impactful projects.
Shopify VA | Gorgias + Klaviyo | 9 Years
$3 – $8 / hr
View ProfileNicole — Shopify VA for 9 years. My last 2 clients were a supplement brand and a home decor DTC. I handle product uploads, bundle setup, discount codes, and collaborate with the designer on theme updates.
Customer Service Representative | 4+ Years Experience in BPO, Fintech, and E-commerce Support
$6 – $12 / hr
View ProfileHighly motivated Customer Service Representative with over 4 years of experience in fast-paced BPO, fintech, and e-commerce environments. Proven ability to deliver exceptional support via chat, email, and phone, consistently meeting high CSAT and QA scores while maintaining efficient AHT. Adept at issue resolution, order management, and administrative tasks, with a strong commitment to compliance and client satisfaction.
Customer Support Specialist | E-commerce & Virtual Assistant with 3+ Years Experience
$8 – $12 / hr
View ProfileCustomer Support Specialist with extensive experience in e-commerce and virtual assistance environments. Proven ability to handle order management, customer inquiries, and resolve issues efficiently across multiple communication channels. Eager to leverage strong communication, organizational, and problem-solving skills to deliver exceptional customer service in a remote setting.
Administrative Staff & Customer Service Representative | 3+ Years E-commerce Operations Experience
$6 – $12 / hr
View ProfileResults-driven Administrative professional with over 3 years of experience specializing in e-commerce operations. Proven ability to streamline digital workflows, manage multi-channel customer inquiries, and administer data to enhance business efficiency. Possesses strong communication skills and the ability to juggle multiple tasks effectively.
Tech Virtual Assistant | Web & Mobile App Developer | SEO & Performance Optimization
$6 – $12 / hr
View ProfileTech Virtual Assistant with a strong background in web development and website management, adept at building, maintaining, and optimizing digital platforms. Proven ability to enhance website performance, implement SEO strategies, and manage content effectively to support business growth. Skilled in handling technical issues and leveraging modern tools to ensure efficient online operations.
Virtual Assistant | 5+ Years Experience in Customer Service, Social Media, and Administrative Support
$6 – $18 / hr
View ProfileExperienced Virtual Assistant with a diverse skill set and a proven track record of delivering exceptional customer service, social media management, and administrative support. Adept at handling a wide range of tasks, from email and calendar management to data entry, customer support, and social media content creation.
Customer Support Specialist | E-Commerce & Social Media Management
$4 – $10 / hr
View ProfileA dedicated and detail-oriented professional with experience in customer support, social media management, and brand development. I am passionate about creating meaningful interactions and providing exceptional service to ensure customer satisfaction. My background in both digital and hospitality settings allows me to deliver precision and a welcoming experience.
WordPress & SEO VA
$4 – $10 / hr
View ProfileAspiring SEO and WordPress Virtual Assistant with foundational knowledge in content publishing, keyword optimization, website management, and administrative support. Experienced in handling data entry, online research, document organization, and content formatting using WordPress and Google Workspace tools. Passionate about learning SEO strategies, improving website visibility, and supporting businesses through organized, efficient, and detail-focused virtual assistance.
Technical Support Especialist
$5 – $5 / hr
View ProfileI have nearly 16 years of customer centred task, mixed with corporate and homebased set-up. Lastly, i don't have any attendance issue
Computer Technology Graduate | Skilled in Data Entry, Photo/Video Editing, and Social Media Management
$4 – $10 / hr
View ProfileA highly adaptable and detail-oriented Computer Technology graduate with a passion for virtual assistance and digital marketing. Possesses a strong foundation in computer literacy, data entry, photo and video editing, and social media management, complemented by excellent communication and teamwork skills. Eager to leverage acquired skills and online training to contribute effectively to a dynamic organization.
Inventory Assistant & E-commerce Specialist | Customer Support | Microsoft Office & Google Workspace Proficient
$4 – $10 / hr
View ProfileAs a highly organized and detail-oriented Inventory Assistant and E-commerce Platform Specialist like Jodarh-lyn Simene, I bring proven experience in inventory management, e-commerce support, and exceptional customer service using platforms like Shopify and Ecount-ERP. I am available for a full-time position and eager to leverage my skills in communication, problem-solving, and Microsoft/Google Suite proficiency to optimize your operations.
E-commerce Support Agent | Zendesk + Gorgias | 7y
$3 – $6 / hr
View ProfileEx-BPO agent (2 years Convergys Manila) now remote for 7 years supporting US Shopify brands via Gorgias. Neutral accent, friendly tone, and a knack for de-escalation. CSAT has been at 94–96% across my last 3 roles.
E-commerce Support Agent | Zendesk + Gorgias | 2y
$3 – $5 / hr
View ProfileEx-BPO agent (2 years Convergys Manila) now remote for 2 years supporting US Shopify brands via Gorgias. Neutral accent, friendly tone, and a knack for de-escalation. CSAT has been at 94–96% across my last 3 roles.
eCommerce Virtual Assistant
$5 – $10 / hr
View ProfileI help eCommerce businesses with the day-to-day tasks that keep their stores organized and up to date. I can assist with Shopify product listings, inventory updates, spreadsheets, product organization, and other admin tasks. I’m comfortable using Shopify, Google Sheets, Excel, Canva, and AI tools like ChatGPT, Claude, and Gemini. I work well remotely because I’m organized, comfortable working independently, and pay close attention to small details. I prefer clear written communication and like to make sure I understand a task before working on it. I also take the time to double-check my work and am always willing to learn new tools or processes when needed.
Virtual Admin Assistant
$7 – $12 / hr
View ProfileI’m an experienced Virtual Assistant with a background in administrative support, customer service, real estate broker support, and e-commerce. I have experience handling data entry, CRM management, customer information, payment tracking, client follow-ups, property listings, and various administrative tasks. I also have hands-on experience managing Shopify and dropshipping accounts, adding and managing product listings, and tracking sales to support smooth and profitable online business operations. My skills include administrative support, data entry, general transcription, appointment setting, Shopify building, and dropshipping. I’m organized, detail-oriented, adaptable, and a fast learner. I’m also open to opportunities that may be new to me and excited to learn new skills, systems, and processes. I believe my previous experience has taught me how to adapt quickly, work independently, and take on new responsibilities with a positive attitude. I’m looking for a remote opportunity where I can contribute my existing skills while also growing professionally, learning something new, and becoming a valuable part of the team.
Full-Stack Web Developer | AI Automation Specialist
$4 – $10 / hr
View ProfileI am a BS Information Technology student with hands-on experience in IT support, web development, and AI-powered automation. I help businesses improve their digital operations through website improvements, workflow automation, technical support, and online system management. I have experience working with tools such as Next.js, React, Supabase, PHP, MySQL, n8n, and AI platforms to build and improve business solutions. I have worked on projects involving restaurant management systems, website development, database integration, and AI-assisted workflows. I am detail-oriented, quick to learn, and comfortable working with both technical and business teams. I enjoy solving operational problems, improving processes, and helping companies use technology more efficiently.
Customer support
$10 – $18 / hr
View ProfileI am a Customer Support Specialist with over 15 years of customer service experience, including 5+ years supporting global eCommerce businesses. Throughout my career, I have worked as a Customer Support Representative, Team Lead, Product Specialist, Subject Matter Expert, Reservation Specialist, and eCommerce Customer Support Specialist, delivering exceptional support across email, chat, phone, and social media channels. I have extensive experience handling order management, refunds, returns, replacements, shipping and tracking inquiries, chargeback prevention, customer retention, escalations, supplier coordination, and SOP development. I am proficient with Shopify, Zendesk, Help Scout, Zoho CRM, Salesforce, Magento, Crowdship, Peoplevox, Slack, and Trustpilot, allowing me to quickly adapt to different customer support environments. My career achievements include being recognized as a Top Customer Service Representative for three consecutive years, maintaining a 97% Customer Satisfaction (CSAT) score, leading teams to achieve 95% KPI attainment, and keeping dispute rates below 5% through proactive customer communication and issue resolution. I have also coached and mentored support teams while helping improve customer service processes and SOPs. I am seeking a full-time remote Customer Support or Email Support role and am comfortable working US, UK, Australian, European, or worldwide schedules, including overnight, weekend, and rotating shifts. I thrive in fast-paced remote environments and am committed to delivering outstanding customer experiences while meeting performance goals.
Technical & Customer Support Specialist
$10 – $25 / hr
View ProfileI have over seven years of experience providing customer and technical support to clients across e-commerce, SaaS, technical support, and home service industries. I've assisted customers with order management, shipping and returns, product inquiries, account concerns, troubleshooting technical issues, scheduling, and administrative support through email and live chat. I'm familiar with markets including e-commerce (Shopify), SaaS and technology, home services, and have experience supporting customers primarily in the United States, as well as European-based businesses. I'm comfortable learning new industries quickly and adapting to different products, systems, and workflows. I've worked remotely for several years and am highly organized, self-motivated, and comfortable managing my workload independently. I prioritize clear communication, stay responsive, and use digital tools such as HubSpot, Gorgias, GoHighLevel, Jobber, Google Workspace, and AI tools to collaborate efficiently and deliver excellent customer support.
E-commerce & Operations Specialist | Customer Service & Relationship Management Expert
$5 – $13 / hr
View ProfileA results-oriented professional with a strong background in e-commerce, customer service, and administrative support, dedicated to exceeding client expectations. Passionate about understanding customer needs to develop tailored solutions that drive business success and foster strong, lasting relationships.
Shopify & eCommerce Virtual Assistant | Product Listing Specialist | Accurate Data Entry | Administrative Support | Basic Canva Skills
$6 – $8 / hr
View ProfileI work remotely with professionalism, accountability, and strong communication. I understand the importance of meeting deadlines, staying organized, and keeping clients updated on the progress of tasks. I am comfortable using online collaboration and productivity tools to manage my work efficiently. I pay close attention to detail, follow instructions carefully, and adapt quickly to new systems and workflows. Whether working independently or as part of a remote team, I remain reliable, responsive, and committed to delivering high-quality results. I value clear communication, respect client confidentiality, and maintain a proactive approach to solving problems. My goal is to provide dependable support that helps clients save time, stay organized, and focus on growing their business.
Strategic Administrative & Virtual Assistant | 12+ Years Executive Support & Operations Management
$6 – $15 / hr
View ProfileHighly strategic and detail-oriented Administrative/Virtual Assistant with over 12 years of experience supporting executives and teams in fast-paced, remote environments. Proven ability to manage complex schedules, optimize workflows, and ensure efficient operations. Adept at client communication, project management, and leveraging various software tools to enhance productivity.
Shopify Operations & Customer Support Manager | Chargeback & Fulfillment Specialist
$6 – $12 / hr
View ProfileI am a dedicated Customer Support and Ecommerce Operations Virtual Assistant with strong experience in supporting online businesses and ensuring smooth customer experiences across different markets. I have worked with clients in US, UK, and EU markets, giving me a solid understanding of international customer expectations, communication styles, and service standards. I am experienced in handling customers across different time zones and adapting my approach to meet diverse cultural and business needs. I specialize in customer support, order management, refunds, disputes, and overall ecommerce operations. I am highly familiar with platforms such as Shopify, as well as CRM and helpdesk tools like Reamaze. I also assist with reporting, performance tracking, and process improvements to help businesses scale efficiently. My working style is organized, proactive, and detail-oriented. I focus on resolving issues quickly while maintaining a calm and professional customer experience. I also take initiative in identifying recurring problems and improving workflows to reduce future issues. I work best in fast-paced environments where communication and accuracy are important, and I always aim to support both the customer experience and business operations at a high standard.
Virtual Assistant | Customer Support Specialist | Technical Support
$5 – $15 / hr
View ProfileDetail-oriented Virtual Assistant and Customer Support Specialist with over 5 years of experience providing exceptional support across various channels. Proficient in a wide range of cloud-based tools and platforms, I excel at managing customer interactions, streamlining operations, and ensuring high levels of customer satisfaction.
Customer Service Specialist | Tier 2 technical Support | Data Reporting Specialist
$5 – $10 / hr
View ProfileHighly motivated professional with a diverse background in customer service, e-commerce, and technical support. Proven ability to manage client relationships, optimize sales operations, and drive business growth through data-driven insights and strategic marketing. Eager to leverage extensive experience to excel in a challenging new role.
Virtual Assistant | 3+ Years E-commerce Operations & Shopify Management
$6 – $12 / hr
View ProfileHighly organized and detail-oriented Virtual Assistant with over 3 years of experience supporting e-commerce businesses. Proven ability to streamline operations, manage product listings, and enhance customer satisfaction. Seeking to leverage expertise in Shopify and project management to drive efficiency and success in a remote administrative role.
Shopify, GoHighLevel, Freight/Logistics, & Native Ads
$800 – $2000 / hr
View ProfileHi! I’m Biell John, with 8 years of experience as a Virtual Assistant supporting ecommerce, marketing, and operations focused businesses. I enjoy helping business owners manage their systems, organize daily operations, and keep workflows running smoothly. I support businesses by handling online store management, automation setup, advertising support, and operational coordination in a clear and organized way.