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Actively looking·35 yrs old8 yrs exp
DIORESSA TAN
Philippines35 years old·Actively looking for jobs
Expected rate
$10 – $20 / hr
Full-time
Voice introduction
Hear DIORESSA in their own voice · 59s
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Phone Number
Available after invite
Email Address
dio••••••••@•••••.com
Profile Created
May 14, 2026
Earliest Availability
Immediate
Current Location
Philippines
English Level
Professional
About DIORESSA
Highly experienced Customer Support Leader with over 7 years in e-commerce and remote operations. Proven ability to manage teams, enhance customer satisfaction, and optimize fulfillment workflows. Possesses a strong background in Zendesk, NetSuite, and Magento, with working knowledge of Shopify.
Skills
Customer & Sales SupportE-commerce OperationsZendesk (Advanced)MagentoNetSuiteShopifyHubspotKPI & SLA ManagementOrder Processing & Fulfillment
Experience
- As a Customer Support Leader, I have over 7 years of experience in e-commerce and remote operations, specializing in managing teams and improving customer satisfaction.
- My recent role as Sales & Customer Support at Sayka (Remote) involved managing sales orders, coordinating with logistics, and resolving customer issues efficiently.
- Previously, as Customer Service Manager at ZALA Hair Extensions (Remote), I led a global support team, maintained KPIs and SLAs, and improved customer satisfaction by handling orders, returns, and exchanges using Magento, NetSuite, and Shopify.
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