CLARISSE MAE PORSUELO

About CLARISSE

Highly motivated and adaptable customer service professional with over 7 years of experience in diverse support roles. Proven ability to manage high volumes of customer interactions across chat, email, and phone, consistently ensuring positive experiences and efficient issue resolution. Seeking to leverage strong communication, problem-solving, and leadership skills to contribute to a dynamic team.

Skills

Experience

• As a Customer Service Representative at HelpFlow, I handled 80-130 customer tickets daily via chat and email, utilizing Zendesk, LiveChat, and Shopify to address inquiries and concerns.
• I excelled at engaging customers to resolve issues, assist with sales and service inquiries, and provide guidance as a mentor.
• Previously, I served as a Team Leader at Virtual Front Desk, supervising agents and managing guest interactions.
• My experience also includes roles at Sitel Philippines Corporation and Convergys, where I managed inbound calls, chats, and emails, processed orders and payments, and provided billing support.