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Actively looking·25 yrs old5 yrs exp
MARY GRACE FERNANDEZ
Philippines25 years old·Actively looking for jobs
Senior TalentProfessional
Expected rate
$5 – $15 / hr
Full-time
Phone Number
Available after invite
Email Address
mar••••••••••••••••••••@•••••.com
Profile Created
Jun 22, 2026
Earliest Availability
Immediate
Current Location
Bulacan, Philippines
English Level
Professional
About MARY
Detail-oriented Virtual Assistant and Customer Support Specialist with over 5 years of experience providing exceptional support across various channels. Proficient in a wide range of cloud-based tools and platforms, I excel at managing customer interactions, streamlining operations, and ensuring high levels of customer satisfaction.
Skills
Virtual AssistanceAdministrative SupportCalendar ManagementData EntryCRM ManagementCustomer Relationship ManagementCustomer SupportChat SupportEmail SupportTechnical SupportResearchDocumentationProcess ImprovementSchedulingRemote CollaborationCustomer SuccessCustomer RetentionConflict ResolutionProblem SolvingTime ManagementAttention to DetailZendeskSalesforceBusiness CentralShopifyAmazon Seller CentralMerchant CenterCommerceToolsShipBobPurpleDotAdyenMySQLOracleWordPresscPanelDNS ManagementWebmail/RoundcubeWebsite TroubleshootingActivTrakNICE IEXUKG/SproutTimewarpAgent ConnectSlackAsanaTrelloAtlassianConfluenceZoomMicrosoft Office 365Google WorkspaceTypeformKnowledge Base Systems
Experience
- As a Virtual Assistant and Customer Support Specialist, I have a proven track record of delivering excellent customer service and administrative support.
- My experience includes managing customer inquiries via email and chat using Zendesk, processing orders through platforms like Shopify and CommerceTools, and maintaining accurate records in CRM systems.
- I am adept at technical support, documentation, and remote collaboration, consistently ensuring high quality and productivity standards.
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