MARGIELOU R. ALISBO

About MARGIELOU

Highly skilled Customer Service Virtual Assistant with over 6 years of experience in US-based e-commerce and financial accounts. Proven ability to manage high-volume inquiries, resolve complex issues, and maintain exceptional QA scores. Adept at utilizing various CRM systems and communication platforms to deliver efficient and accurate customer support.

Skills

Experience

• As a Customer Service Virtual Assistant, I have successfully managed a high volume of daily customer inquiries across phone and chat, consistently resolving issues related to orders, billing, and returns.
• I have a proven track record of maintaining high QA scores (95%+) and reducing repeat concerns by providing accurate and timely solutions.
• My experience includes handling subscription management, order tracking, and account verification, utilizing CRM systems like Zendesk and Salesforce to ensure data accuracy and compliance.