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Actively looking·47 yrs old10 yrs exp
Joanne Roldan
Philippines47 years old·Actively looking for jobs
SeasonedSenior TalentProfessionalSenior TalentClient-Facing ExpertTech-SavvyVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$10 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
joa••••••••••••@•••••.com
Profile Created
May 13, 2026
Earliest Availability
Immediate
Current Location
Philippines
English Level
Professional
About Joanne
I’m known for being reliable, detail-oriented, calm under pressure, and focused on creating positive customer experiences. I’m comfortable handling high-volume workloads while maintaining professionalism, empathy, and accuracy.
Skills
Customer SupportShopifyGorgias IntercomTeam leadership
Experience
- I specialize in Shopify-based customer support and have hands-on experience using Gorgias, Intercom, and CRM/ticketing systems to manage high-volume customer inquiries efficiently while maintaining strong customer satisfaction.
- I also have leadership experience as a Team Coach/Operations Supervisor, where I managed and coached a team of 24 agents, monitored KPIs, improved quality performance, and handled escalated customer concerns.
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