LEA ANDREA CANI

About LEA

Experienced in eCommerce customer support and administrative operations with strong hands-on knowledge of leading CRM, helpdesk, and order management platforms. Skilled in handling high-volume customer interactions, resolving complex order issues, and maintaining efficient backend workflows. Core Tools & Platforms: Gorgias, Shopify, ShipStation, Loop Returns, Fulfil.io, Zendesk, Salesforce Customer Support & Operations: Email Handling, Chat Support, Ticket Management, Order Management, Customer Issue Resolution, Refunds & Returns Processing Administrative & Productivity Tools: Microsoft Office (Word, Excel, Outlook), Google Workspace (Gmail, Sheets, Docs) Additional Strengths: Administrative Tasks, Data Entry, Workflow Coordination, Attention to Detail, Time Management, and Multitasking in fast-paced environments

Skills

Experience

• Customer service and operations professional with over 15 years of experience in eCommerce support, virtual assistance, and office administration.
• Skilled in managing end-to-end customer interactions including email and chat support, ticket management, order processing, refunds, returns, and chargeback handling.
• Experienced in using platforms such as Shopify, Gorgias, Zendesk, Salesforce, ShipStation, Loop Returns, and Fulfil.io to ensure smooth order fulfillment and efficient customer service operations.
• Strong background in coordinating administrative tasks, scheduling, dispatch support, and maintaining accurate records using Microsoft Office and Google Workspace.
• Known for delivering fast, accurate, and professional support in high-volume environments while maintaining customer satisfaction and operational efficiency.
• Highly adaptable, detail-oriented, and capable of working independently with minimal supervision in remote, fast-paced settings.