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Actively looking·34 yrs old7 yrs exp
ANALIZA BONGALOS
Philippines34 years old·Actively looking for jobs
Senior TalentProfessionalSenior TalentClient-Facing ExpertStrong EnglishVerified CVAvailable NowIdentity Confirmed
Expected rate
$7 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
ana•••••••••••@•••••.com
Profile Created
May 12, 2026
Earliest Availability
Immediate
Current Location
Baguio City, Benguet 2600
English Level
Professional
About ANALIZA
Results-driven communication professional with over 8 years of experience in customer-facing roles across phone, email, and live chat channels. Proven ability to exceed performance KPIs, build client rapport, and confidently navigate objections. Leveraging extensive BPO expertise to excel in virtual assistant roles, including cold calling, lead qualification, and appointment setting.
Skills
Objection HandlingCall QualityKPI MonitoringCall VolumeConversion RatesCustomer SatisfactionScript DevelopmentCold CallingLead QualificationAppointment SettingVerbal CommunicationPersuasion SkillsOutbound CallsInbound CallsClient RapportCustomer Feedback
Experience
- As a Team Leader at Concentrix, I coach agents on effective communication, objection handling, and call quality, directly contributing to cold calling excellence.
- I monitor and optimize key performance indicators such as call volume, conversion rates, and customer satisfaction scores, consistently meeting targets.
- I also develop call scripts and talking points to enhance team effectiveness and lead conversion consistency, while resolving escalated client concerns with empathetic communication.
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