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Actively looking·32 yrs old6 yrs exp
Charl Cyren Lacson
Philippines32 years old·Actively looking for jobs
Senior TalentProfessionalMid-Level TalentDetail-OrientedClient-Facing ExpertVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$8 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
cha••••••••••@•••••.com
Profile Created
May 10, 2026
Earliest Availability
Immediate
Current Location
Quezon City, Philippines
English Level
Professional
About Charl
Highly organized and detail-oriented Virtual Assistant with over 6 years of experience providing comprehensive administrative and customer support. Proven ability to manage high-volume communication, coordinate appointments, and maintain accurate records in fast-paced environments. Seeking to leverage strong organizational, communication, and technical skills to contribute to a dynamic team.
Skills
Executive CommunicationCalendar ManagementInbox & Email ManagementScheduling ManagementClient CommunicationLead GenerationGoogle WorkspaceMicrosoft OfficeCalendlyCRM ManagementData EntryBilling & InvoicingCross-Functional CoordinationTime ManagementStrategic OrganizationProblem SolvingConfidentiality ManagementAttention to DetailAdaptabilityDecision SupportStakeholder ManagementProject Management SoftwareMeeting & Minutes DocumentationExpense Reporting SystemsData File OrganizationSlackZoomGoogle MeetWhatsAppNotionOpenPhoneEmail CommunicationChatGPTGrammarlyCanvaCapCutMicrosoft PowerPoint
Experience
- Charl Cyren Lacson is a Virtual Assistant with extensive experience in customer service and administrative coordination.
- In their most recent role as a Customer Service Representative/Virtual Assistant at Nationwide Insurance Claim Advocate (March 2025 - March 2026), they managed lead generation and appointment scheduling using Calendly, coordinating over 20 weekly consultations.
- They also supported clients by handling inquiries and coordinating onboarding, while maintaining accurate customer records.
- Previously, as a Customer Service Representative/Dispatcher/Quality Analyst at Agere (January 2022 - March 2025), Charl managed high-volume inbound and outbound communications, coordinated technician routing, and improved ETA tracking.
- They also processed billing, invoicing, and insurance-related documentation with a strong focus on accuracy and operational efficiency.
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