John Michael Rada

About John

Technical Support Specialist with over 7 years of expertise in telecommunications and IT services. Demonstrates a proven ability to resolve complex technical issues, enhancing user satisfaction and maintaining high service standards. Proficient in CRM systems including Zendesk, Freshdesk, and Salesforce. Proactively implements solutions that drive operational efficiency, accuracy, and customer retention. Excellent communicator with a strong focus on technical troubleshooting and customer support.

Skills

Experience

• John Michael Rada is a Technical Support Specialist with over 12 years of experience in IT support, telecommunications, customer service, and software support.
• He has extensive expertise in troubleshooting technical issues, managing customer interactions, and maintaining high service standards across various support environments.
• Throughout his career, he has worked with companies such as Consumer Priority Services, Alorica, TTEC, and Stream Global Services.
• His experience includes handling technical and account-related concerns, remote desktop support, onboarding clients through Microsoft 365, software testing, content moderation, and resolving internet and cable service issues.
• He is proficient in CRM and support platforms including Salesforce, Zendesk, and Freshdesk, with strong skills in system administration, network troubleshooting, backup and recovery, and help desk operations.
• He consistently demonstrated high customer satisfaction ratings, efficient issue resolution, and strong communication skills while supporting both technical and non-technical users.
• John also has experience collaborating with cross-functional teams to improve operational processes, reduce resolution times, and enhance user experience.
• He holds a Bachelor of Science in Electrical Engineering from University of San Jose-Recoletos.