Applenichi Juban

About Applenichi

Highly accomplished customer service professional with extensive experience in phone, email, and chat support across various industries. Proven ability to resolve issues efficiently, deliver exceptional service, and maintain professionalism. Skilled in managing multiple tasks accurately, meeting deadlines, and fostering customer satisfaction.

Skills

Experience

• As a Quality Auditor at Flatworld Solutions Philippines, I evaluated agent performance and provided detailed feedback to enhance service quality and customer satisfaction.
• I monitored key performance indicators, identified areas for improvement, and collaborated with leadership to implement corrective actions.
• Previously, as a Customer Support Specialist at Purdy & Figg, I managed customer inquiries via email, processed requests through Shopify, and utilized Skilo for account management, consistently maintaining high customer satisfaction.