Pearl Angelie Emia

About Pearl

Customer-focused Virtual Assistant with over 5 years of experience providing email, chat, and account support to international clients. Proven ability to resolve complex customer issues, manage CRM systems effectively, and maintain high satisfaction rates in fast-paced remote environments.

Skills

Experience

• As an Account Specialist II at JPMorgan Chase Bank N.A., I resolved complex escalated customer inquiries across multiple products, collaborated with internal teams for efficient resolutions, and maintained detailed records to ensure client satisfaction.
• Previously, as a Card Lending Specialist, I assisted customers and internal teams with credit card applications and status updates, guided clients through application decisions, and coordinated with departments for efficient issue resolution.
• My experience also includes developing training materials and conducting virtual training as a Corporate Trainer at Expedia, and managing travel itineraries and resolving customer issues as a Travel Consultant.