ADRIAN

About ADRIAN

I am an IT Helpdesk professional with over 6 years of experience, including 3–4 years in technical and customer support roles. I later transitioned into the VA industry, starting in a full-time Web technical and customer support for an Australian-based software development company. My responsibilities included data entry, content management, basic page designing and SEO, product/image listing and optimization, and basic web troubleshooting. Afterward, I worked as a freelance sports data entry analyst for a UK-based company. I then moved on to work with a US-based B2B tech sales agency as a Lead Generation & CRM Coordinator VA. My responsibilities included targeting senior to VP-level professionals in Engineering and IT through LinkedIn Sales Navigator, researching and exporting leads using prospecting tools such as ZoomInfo and Lusha, and managing data within CRMs like HubSpot, GHL, Freshworks, Salesforce, and using Gong tool for workflow automation, sequence enrollment, and overall lead management processes. I organize leads in Google Sheets or Excel for reporting, tracking, and cross-check referencing purposes, and other data entry tasks.

Skills

Experience

• online resume/portfolio: https://ianva.my.canva.site/ As a Virtual Assistant Specialist, Adrian has a proven track record in providing comprehensive technical support, administrative assistance, and lead generation.
• Adrian has managed documentation, resolved IT helpdesk issues, and facilitated customer support across various channels.
• Experience includes lead generation using tools like LinkedIn Sales Navigator, HubSpot, and Salesforce, alongside data management and reporting with Google Sheets and Excel.
• Adrian is adept at adapting to new tools and workflows, ensuring efficient operations and high-quality client support.