Wilson Castillanes Gonzales

About Wilson

I support clients by providing prompt, professional, and personalized assistance. I make sure I understand their concerns, answer their questions clearly, follow up on requests, and help resolve issues efficiently. I’m also comfortable supporting sales by identifying client needs, presenting solutions, following up with leads, and helping move customers through the sales process. I have experience working with the U.S. market, particularly in education and customer-facing environments, and I am familiar with communicating with American clients and understanding their expectations for professionalism, responsiveness, and service. For remote work, I am organized, self-motivated, and comfortable working independently. I manage my time carefully, prioritize tasks, communicate regularly with my team, and make sure deadlines and client requests are handled promptly. I’m also comfortable learning new software, using online communication tools, and adapting to different systems and processes.

Skills

Experience

• I have nearly 20 years of professional experience in English teaching, communication, and client-facing roles, including recent experience in the U.S.
• education system.
• In my recent roles, I handled large groups of students, communicated with parents and colleagues, managed multiple responsibilities, and used various digital tools for online teaching, documentation, presentations, video editing, and communication.
• I am also comfortable learning and adapting to new platforms, CRM systems, and support tools.
• One of my key strengths is building positive relationships while remaining professional and results-oriented.
• I am confident in handling inquiries, following up with clients, identifying their needs, providing solutions, and supporting sales and customer retention efforts.