Bianca Joyce Cariaso Amigable

About Bianca

You can answer it like this, based on your actual experience: I support clients by providing professional and responsive customer service through phone, email, and chat. I handle customer inquiries, complaints, technical concerns, order and shipment tracking, follow-ups, appointment scheduling, and general administrative requests. I focus on understanding the client's concern, providing accurate solutions, documenting each interaction, and escalating issues when necessary. I have supported clients across different markets, including the US and international customers, particularly in telecommunications, logistics, technology/Microsoft 365, retail, and sales. I have experience working with both B2C customers and business-related support processes. I am experienced in working remotely and independently using tools such as Microsoft 365, Outlook, Teams, Google Workspace, Salesforce, Zendesk, Help Scout, Trello, Notion, and Calendly. I maintain a reliable internet connection and professional workspace, manage my own task trackers and follow-ups, and stay organized while communicating regularly with my team through online collaboration tools.

Skills

Experience

• Recent Roles: Customer Experience Specialist, Customer Service Representative, Microsoft 365 Technical Support, Sales Representative/Lead Generation, and Logistics Support.
• Tools: Microsoft 365, Outlook, Microsoft Teams, Excel, Google Workspace, Salesforce, Zendesk, Help Scout, Calendly, Five9, Avaya, Canva, and other CRM and communication platforms.
• Achievements: Recognized as a Top Agent in Logistics for consistently delivering quality customer service and effectively handling customer concerns, shipment tracking, and logistics-related issues.
• I have also successfully handled voice and non-voice support, resolved technical and service-related concerns, maintained accurate records and follow-ups, supported lead generation, and adapted quickly to different systems and processes.
• Shift Comfort: Comfortable working remotely on different schedules, including night shifts, early morning shifts, weekends, holidays, and schedules aligned with US, Australian, and other international time zones.