Florence May Acosta

About Florence

I am Florence May Acosta, an Executive Assistant and General Virtual Assistant with a Bachelor’s degree in Information Technology and over three years of international experience supporting executives, managing operations, and delivering customer-focused solutions. I have worked with organizations across Asia, Europe, and the United States, where I developed expertise in executive support, IT service desk engineering, customer relations, and data reporting. My career highlights include achieving a 98% customer satisfaction score in email support, resolving 95% of high-priority disputes within SLA, and coordinating international projects aligned with ADB, WB, and EBRD standards. With advanced proficiency in Microsoft 365, cloud repository management, and structured troubleshooting, I bring a unique blend of technical knowledge, administrative precision, and empathetic client engagement

Skills

Experience

• I am an Executive Assistant and General Virtual Assistant with over three years of international experience supporting executives, managing operations, and delivering customer-focused solutions across Asia, Europe, and the United States.
• My background includes: Executive Support & Administration: Skilled in inbox and calendar management across multiple time zones, meeting coordination, documentation, and travel logistics.
• Technical Expertise: Advanced proficiency in Microsoft 365, MS Word formatting, and cloud repository management (OneDrive, Google Drive, Dropbox).
• Experienced in IT service desk engineering with structured troubleshooting and Active Directory support.
• Customer & Client Relations: Proven success in email support, achieving 98% customer satisfaction and resolving 95% of high-priority disputes within SLA.
• Strong communication skills with empathy and professionalism in client interactions.
• Data & Reporting: Delivered accurate daily reports, ensured task completion, and conducted international project administration aligned with ADB, WB, and EBRD standards.
• I bring a unique combination of executive assistance, technical problem-solving, and customer service expertise, making me a versatile professional capable of supporting business leaders and global teams with efficiency and reliability.