Christine Ann Bartido Ramirez

About Christine

I support clients by providing efficient customer service and collections, handling calls, emails, and account concerns with a focus on resolution and customer satisfaction. I specialize in payment negotiation, billing support, and maintaining positive client relationships. I have experience working with US-based customers, particularly in financial and travel accounts, and understand the importance of clear communication, professionalism, and compliance. As a remote professional, I stay organized, meet deadlines, and use CRM and support tools effectively while maintaining strong communication and accountability.

Skills

Experience

• I have recently worked as a Collections Specialist, Customer Service Representative, and Travel Account Support, handling both inbound and outbound customer interactions.
• I am experienced in using CRM systems such as Salesforce and Zoho, dialers like Five9 and RingCentral, as well as ticketing tools like Zendesk, along with MS Office and Google Workspace.
• Throughout my roles, I have consistently met and exceeded collection targets, improved payment recovery rates, and maintained high customer satisfaction through effective communication and negotiation.
• I am also fully comfortable working US and international shifts, including night shifts and weekends.