YSABEL BORJA

About YSABEL

I bring nearly three years of experience in customer support and sales, with a strong focus on communication, organization, and client relationship management. I excel at handling customer inquiries, coordinating requests, and ensuring tasks are completed accurately and on time. My experience with needs-based support allows me to understand client priorities and provide tailored assistance that improves efficiency and satisfaction. I am highly adaptable in fast-paced environments, capable of managing multiple responsibilities while maintaining attention to detail. If you need a reliable Virtual Assistant who can streamline operations and support your day-to-day tasks, I would be glad to contribute to your team.

Skills

Experience

• As a Sales Representative at Quantrics Enterprises Inc.
• from May 2023 to April 2026, I managed high-volume customer communications via calls, ensuring timely and professional responses.
• I coordinated customer concerns and service requests with organized tracking and follow-ups.
• I also identified customer needs and promoted relevant products, bundles, and upgrades.
• I presented services to customers clearly by communicating features, benefits, and value propositions, and supported customer retention by offering appropriate solutions and service improvements.