WILFREDO LEGASPI

About WILFREDO

I am a Healthcare Virtual Assistant with experience in patient scheduling, healthcare support, customer service, and back-office coordination. I have worked in fast-paced environments managing appointments, patient communication, calendar coordination, and administrative tasks with a strong focus on accuracy, efficiency, and professionalism. I am highly organized, detail-oriented, and committed to delivering reliable support that helps improve workflow efficiency for both patients and healthcare teams. I take pride in maintaining smooth operations and providing quality service in every task I handle. I am currently seeking opportunities where I can further develop my skills while contributing to a team through dependable healthcare coordination and administrative support.

Skills

Experience

• I have solid experience in healthcare support and patient coordination through my roles at Rocky Mountain Laboratories and EXL Global Services.
• At Rocky Mountain Laboratories (2023–2026) as a Medical Patient Scheduler – Coordinator, I managed patient scheduling to ensure efficient appointment flow, maintained provider calendars, and facilitated communication between patients and healthcare providers.
• I also verified insurance details, collected patient demographics for compliance, and utilized EMR systems for accurate documentation and records management.
• At EXL Global Services (2021–2023) as a Health Care Associate, I handled patient inquiries, provided updates on claims status, assisted with insurance verification and documentation, and supported claims processing.
• I also worked closely with internal teams, conducted follow-ups for missing requirements, and helped improve workflow efficiency to ensure a smooth patient experience.
• Overall, my experience has strengthened my skills in patient coordination, administrative support, communication, and maintaining accurate healthcare records in fast-paced environments.