Romina Calalang

About Romina

I support clients by combining executive operations, customer success, and project coordination to help their businesses run more efficiently and grow sustainably. My goal is to become a trusted partner who proactively solves problems, improves processes, and ensures day-to-day operations run smoothly. My support includes: Managing executive calendars, email communications, travel arrangements, and administrative operations. Onboarding new clients and team members, providing guidance, training, and ongoing support. Building and documenting business processes, including SOPs, employee handbooks, and workflow documentation. Managing projects from planning through completion while coordinating with internal teams and stakeholders. Providing exceptional customer support through email, phone, and virtual meetings, ensuring timely resolution of inquiries. Writing business proposals, government RFP responses, contracts, reports, and professional business documents. Supporting recruitment by sourcing candidates, screening applicants, coordinating interviews, and managing hiring pipelines. Maintaining CRM systems, tracking client interactions, and ensuring accurate records and follow-ups. Conducting research, due diligence, and data analysis to support business decisions. Managing websites, social media content, email marketing campaigns, and digital communications. Assisting with bookkeeping, invoice management, expense tracking, and financial administration. Identifying opportunities to improve workflows through automation, AI tools, and more efficient business processes. I pride myself on being proactive, detail-oriented, and dependable. Whether I'm supporting executives, customers, or internal teams, I focus on building organized systems, delivering high-quality work, and creating positive experiences that help businesses achieve their goals.

Skills

Experience

• As an Executive Operations & Proposal Consultant since 2013, I have partnered with organizations across the United States and Canada, providing strategic operational support, proposal development, business process optimization, project coordination, and executive-level administrative support.
• Throughout my career, I have worked with organizations across various industries, including government, recruitment, finance (credit repair), real estate, digital marketing, news and media, and other business sectors.
• I specialize in developing and improving business operations by creating structured processes, documentation, and systems that enable organizations to operate more efficiently.
• My experience includes developing employee handbooks, standard operating procedures (SOPs), workflow guides, training materials, and operational documentation.
• I have also managed content strategies, email marketing campaigns through Mailchimp, LinkedIn content development, email templates, and task management systems to improve communication and productivity.
• A significant part of my expertise is in proposal management and government contracting.
• As the lead proposal writer for a recruitment firm, I was responsible for preparing and managing Requests for Proposal (RFP) submissions, including government contracts for the Government of Canada.
• I led the proposal development process from research and compliance review to drafting, editing, and final submission.
• I ensured proposals addressed evaluation criteria, met government requirements, and effectively communicated the organization's capabilities.
• My contributions played a key role in helping secure multiple contracts, particularly within IT recruitment and staffing services.
• Beyond proposal development, I have extensive experience supporting business growth through research, documentation, process improvement, and project coordination.
• I have successfully managed projects involving multiple stakeholders, maintained operational workflows, and ensured deliverables were completed accurately and within deadlines.
• My core areas of expertise include: • Executive Operations & Business Support: Providing high-level administrative and operational support, managing priorities, coordinating projects, and improving internal processes.
• • Proposal & Business Writing: Creating, editing, and finalizing government proposals, RFP responses, business contracts, quotations, client presentations, and other business development materials.
• • Process Improvement & Documentation: Developing SOPs, employee handbooks, workflows, training resources, and operational systems to improve efficiency and consistency.
• • Project Management: Coordinating projects, tracking deliverables, managing timelines, and collaborating with teams to achieve successful outcomes.
• • Research & Analysis: Conducting detailed research, market analysis, and due diligence to support proposals, business decisions, and strategic initiatives.
• • Recruitment & Team Leadership: Supporting recruitment activities, sourcing candidates, preparing recruitment proposals, and mentoring team members.
• • Financial & Administrative Management: Managing invoices, financial records, reporting, scheduling, correspondence, and business administration.
• • Content & Digital Operations: Managing website updates, online content, advertisements, email campaigns, and digital communications.
• • Client Relations & Customer Support: Managing inbound and outbound communications while maintaining strong professional relationships with clients and stakeholders.
• I have also had the opportunity to lead and support teams, including managing a team of ten employees.
• Through training, coaching, mentoring, and performance support, I helped team members improve their skills, follow established processes, and achieve organizational goals.
• This leadership experience has strengthened my ability to collaborate effectively, resolve challenges, and maintain high-performing teams.
• Before transitioning into consulting and operations support, I spent five years working in the BPO industry as a Telemarketer and Customer Support Representative for U.S.-based companies.
• This experience developed my communication skills, customer relationship management abilities, and confidence working in fast-paced, results-driven environments.
• I am highly organized, detail-oriented, and adaptable, with the ability to manage multiple priorities while maintaining accuracy and quality.
• My background allows me to bridge the gap between executive support, business operations, proposal development, and strategic business initiatives.
• Throughout my career, I have created and contributed to numerous bid proposals, business development documents, pre-sales materials, and client presentation decks.
• Due to the confidential nature of these materials, which include proprietary business strategies, client information, and company-sensitive data, I am unable to share them as part of my application.
• However, I would welcome the opportunity to discuss my proposal development process, methodologies, and specific contributions during an interview.
• I am confident that my experience, dedication, and ability to improve processes and support business growth would make me a valuable addition to your organization.
• Thank you for your time and consideration.
• I look forward to the opportunity to discuss how my background can contribute to your team's success.