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Actively looking·24 yrs old2 yrs exp
MARY MARGARETH A. MABALOT
Philippines24 years old·Actively looking for jobs
Early careerVerified TalentFluentMid-Level TalentStrong EnglishClient-Facing ExpertVerified CVAvailable NowIdentity Confirmed
Expected rate
$4 – $6 / hr
Full-time
Phone Number
Available after invite
Email Address
mar•••••••@•••••.com
Profile Created
May 24, 2026
Earliest Availability
Immediate
Current Location
Davao, Philippines
English Level
Fluent
About MARY
Highly motivated Customer Support Specialist with over 2 years of experience in national and international customer service. Proven ability to resolve complex billing and service concerns while maintaining high customer satisfaction. Adept at fast-paced environments, detail-oriented, and skilled in remote work readiness.
Skills
Customer SupportSalesforce CRMInbound and Outbound CallingHigh-Volume Call ManagementSales SupportLead Follow-UpIssue ResolutionCustomer RetentionBilling SupportEmail SupportChat SupportAI ToolsConflict ResolutionTime ManagementActive ListeningMultitaskingAttention to DetailCommunication SkillsRemote Work ReadinessGoogle WorkspaceMicrosoft OfficeCRM & Customer SupportAI & Writing ToolsCanvaCapCutProductivity ManagementData EntryInternet ResearchBilling SupportTechnical TroubleshootingOrder ProcessingRetention StrategiesObjection HandlingEmpathetic Communication
Experience
- As a Technical Support Specialist at Teleperformance Philippines, Inc., I consistently exceeded performance targets, ranking as Top Agent for Comacast Retention with a 45.53% transaction rate.
- I managed 30-50 inbound calls and 10-20 outbound calls per shift, effectively assisting US customers with billing inquiries, account updates, service concerns, and sales opportunities.
- My responsibilities included resolving complex issues, processing customer account updates, and ensuring customer satisfaction through detailed problem-solving and empathetic communication.
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