LALAINE ANGELA TOLENTINO

About LALAINE

Dedicated and detail-oriented Bookkeeping and Administrative Support Specialist with over 3 years of experience in customer service, accounting support, and office administration. Proficient in QuickBooks Online and Microsoft 365, with a proven ability to manage client communications, maintain accurate records, and ensure smooth daily operations. Possesses strong organizational and communication skills developed in fast-paced, client-focused environments.

Skills

Experience

• As a Client Care Specialist at Concentrix, provided top-tier customer and technical support via phone and chat, achieving 95%+ satisfaction ratings and assisting clients with QuickBooks accounting and payroll inquiries.
• Promoted to Subject Matter Expert within one year, training and mentoring new hires to improve team performance and quality assurance.
• Previously served as a Bookkeeper/Payroll Specialist at Talent Bridging, managing financial records, payroll processing, and bookkeeping clean-up for various businesses, adept at resolving discrepancies and implementing organized financial processes.