John Bert Rivera Datol

About John

Detail-oriented and highly organized professional with experience in document control, administrative support, customer service, and account management. Skilled in data entry, document organization, records management, email communication, and client relations. Proficient in Microsoft Office and Google Workspace with strong multitasking and problem-solving abilities. Seeking a Virtual Assistant position to utilize my administrative and communication skills in supporting business operations remotely while continuing to grow professionally.

Skills

Experience

• Experienced in administrative and client-facing roles across banking, document management, and customer service environments.
• Worked as a Document Controller at CARD SME Bank (April 2024 – December 2025), responsible for managing company records, organizing and updating confidential documents, coordinating document requests across departments, maintaining accurate databases, and ensuring compliance with document control standards.
• Also assisted in preparing reports, spreadsheets, and administrative records with high attention to accuracy.
• Previously worked as an Account Officer at CARD Inc.
• (April 2022 – October 2022), where responsibilities included assisting clients with loan applications, maintaining accurate records, preparing reports, communicating financial updates, and building strong client relationships through quality service.
• Also gained customer service experience as a Barista at BigBrew Deca Homes (November 2022 – January 2024), delivering excellent customer service, handling transactions, managing inventory records, and maintaining efficiency in a fast-paced environment.
• These roles strengthened skills in organization, communication, time management, data entry, documentation, and client support—all highly relevant to Virtual Assistant work.