FLOREMIE D. LOZADA

About FLOREMIE

I am a Cold Caller and Customer Service Representative with over 1 year of experience in the BPO industry, specializing in cold calling, appointment setting, and customer engagement. In my cold calling role, I handled an average of 300–500 outbound calls per day, developing strong communication, objection-handling, and rapport-building skills. I also gained real estate cold calling experience, where I focused on generating leads and scheduling qualified appointments. I bring a high-volume, results-driven approach to help businesses increase lead generation, improve conversion rates, and secure more booked appointments

Skills

Experience

• As a Real Estate Cold Caller, I excelled at identifying potential clients through lead generation and qualification, conducting outbound calls, and providing property insights.
• Previously, as a Customer Service Representative, I managed high volumes of customer inquiries via phone and chat, resolving issues efficiently and ensuring customer satisfaction.
• I also developed and delivered engaging online English lessons, fostering student confidence and improving communication skills.