EROS JOSHUA BERMEJO

About EROS

Experienced Customer and Patient Support Associate with a strong background in healthcare administration. Proven ability to manage high-volume calls, verify insurance, and provide accurate information to enhance customer experiences. Seeking to leverage expertise in patient scheduling and medical office support to contribute to a dynamic healthcare team.

Skills

Experience

• As a Patient Scheduler and Operator for MD 365 VA, I managed patient scheduling and appointment scheduling, ensuring seamless patient flow.
• I also handled inbound calls and updated patient records using eClinicalWorks (eCW), processing medication refill requests and coordinating with providers.
• Previously, at Global Clinical Services Inc., I excelled as an Outbound Caller and Support Staff, verifying provider network participation and healthcare operations.
• My responsibilities included maintaining provider records and supporting healthcare facilities, while also investigating suspicious transactions and fraud reports.