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Actively looking·36 yrs old3 yrs exp
ARNIE ALOS
Philippines36 years old·Actively looking for jobs
Experienced TalentFluentMid-Level TalentClient-Facing ExpertStrong EnglishVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$6 – $12 / hr
Full-time
Phone Number
Available after invite
Email Address
alc•••••••••••••@•••••.com
Profile Created
May 12, 2026
Earliest Availability
Immediate
Current Location
Llorente, Eastern Samar, Philippines
English Level
Fluent
About ARNIE
Highly motivated Customer Support Virtual Assistant with nearly 3 years of BPO experience, adept at managing high-volume customer interactions, billing, and collections. Proven ability to maintain strong customer satisfaction and meet KPIs while skillfully handling de-escalation and payment processing. Seeking to leverage remote professional skills to enhance customer experience and operational efficiency.
Skills
Customer SupportEmailChatPhoneBillingPayment ProcessingCollectionsPayment ArrangementsCustomer RetentionDe-escalationCRM ManagementDocumentationData EntryAdministrative SupportTime ManagementMultitaskingRemote WorkTeam CollaborationGoogle WorkspaceMicrosoft TeamsZoomClickUpConvo
Experience
- As a Customer Service Representative (Remote) from Feb 2023 to Jan 2026, I managed 60-80 daily customer interactions across phone, email, and chat, resolving billing issues, outage concerns, and account-related inquiries.
- I processed payment plans and supported collections efforts, while also handling escalated and late-stage customers using de-escalation techniques.
- My role involved maintaining accurate CRM records and ensuring data integrity, consistently achieving first-contact resolution and reducing repeat inquiries.
- I am proficient in Google Workspace, Microsoft Teams, Zoom, ClickUp, and Convo.
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