Back to talent search
Actively looking·47 yrs old20 yrs exp
ALVIN CHE DOMINSEL BELTRAN
Philippines47 years old·Actively looking for jobs
SeasonedSenior TalentProfessionalSenior TalentMulti-Industry BackgroundClient-Facing ExpertVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$10 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
alv••••••••••••••@•••••.com
Profile Created
May 6, 2026
Earliest Availability
Immediate
Current Location
Paranaque City, Philippines
English Level
Professional
About ALVIN
Results-driven Operations Manager with over 20 years of experience leading large-scale teams and operations across BPO and retail sectors. Proven track record in driving CSAT, operational efficiency, and revenue growth through data-driven strategies. Expertise in KPI optimization, budget management, and strategic planning.
Skills
P&L ManagementBudgeting & Sales AnalysisFacility ManagementKPI TrackingCSATAHTQuality AssuranceCoachingWorkforce Management (WFM)ForecastingProcess ImprovementFull-Cycle RecruitmentPerformance AppraisalsTraining & DevelopmentCRM toolsPayroll/Billing systemsAdvanced MS Office SuiteExcelPowerPoint
Experience
- Currently serving as an Operations Manager at IBEX GLOBAL INC.
- since October 2021, where I directly manage large-scale teams of over 120 members, ensuring alignment with global organizational goals.
- I drive key performance metrics, including CSAT, CSA, and Attendance, through proactive coaching and intervention.
- Previously, as a Branch Manager at SM CINEMA AND SNACKTIME from July 2009 to October 2020, I spearheaded overall retail and cinema operations, managed multi-million PHP annual budgets, and conducted daily/quarterly sales reviews to maximize profitability.
- I also managed the full employee lifecycle, from seasonal hiring to performance appraisals and customer service training, while overseeing inventory and facility maintenance.
Other profiles you might like
Hot profiles · Operations Manager
Hand-picked Filipino VAs ready to start — same skill set, similar rates.
Voice
John Ivor Revelo
Iligan City, Philippines
E-commerce Growth & Operations Manager | Amazon, Shopify, Walmart, eBay | SEO, Listing Optimization & Graphic Design | Account Management | Supply Chain | Team Leadership
Amazon FBAAmazon FBM
$10 – $18 / hrView →
VoiceCherry Ann Bequilla
Philippines
Operations and Virtual Assistant with 10+ Years of Experience
Calendar and Email managementGoogle Workspace
$10 – $15 / hrView →
JOSHUA VISDA
Subic, Philippines
Executive Assistant & Operations Manager | PMI & Hubspot Certified | Strategic Project & Operations Management
Marketing automationProject oversight
$10 – $18 / hrView →
JESSA EROJO
Davao City, Philippines
Operations Manager | Executive Assistant with 5 Years of BPO and Customer Service Experience
Team leadershipOperations management
$10 – $18 / hrView →
VoiceMA. SONEELA E. PEDRANO
Cebu City, Cebu
Detail-Oriented Customer Support Specialist | 5+ Years Experience in Billing, Accounts Receivable, and Quality Assurance
Customer Support (EmailLive Chat
$6 – $15 / hrView →
VoiceJAYSON DANGCA SIMON
Pampanga, Philippines
Operations & Administrative Virtual Assistant | 10+ Years Experience in Team Coordination & Process Improvement
Calendar ManagementEmail Management
$8 – $17 / hrView →
VoiceGINALYN C. CATUGAS
Philippines
Customer Service Leader | Certified Subject Matter Expert | 10+ Years Experience in Client Support & Team Management
Customer ServiceTechnical Support
$10 – $18 / hrView →
VoiceMA. EVA JOYCE GABRINAO
Metro Manila Philippines
Service Excellence & Guest Experience Professional | 6+ Years in Luxury Hospitality
SevenRoomsGenesis
$6 – $15 / hrView →